Privacy Policy

1. Information We Collect
‍We may collect the following personal information when you interact with our website:
- Name, email address, phone number
- Information you provide in forms, inquiries, or consultations
- Any other data you voluntarily provide to us
- We also automatically collect some technical information, such as: IP address, Browser type and version, Pages you visit and time spent on our site

‍2. How We Use Your Information
‍We use your personal information to:
- Respond to your inquiries and provide services
- Process orders, consultations, or bookings
- Send you updates or marketing communications (if you’ve opted in)Improve our website, products, and services
- We do not sell or share your personal information with third parties for marketing purposes.

‍3. Sharing Your Information
‍We may share your information with trusted third-party providers that help us operate our website or business, including:
- HubSpot CRM – for managing form submissions and leads
- Email service providers – for sending updates or newsletters
- Analytics providers – to monitor website performance (e.g., Google Analytics)These providers are only allowed to use your information to provide services to us.

‍4. Cookies and Tracking
‍Our website uses cookies and similar technologies to enhance your experience. Cookies may be used to:
- Remember your preferencesImprove website functionality
- Measure website performance and traffic
- By continuing to use our website, you consent to the use of cookies. You can manage or disable cookies in your browser settings.

‍5. Your Rights
‍Under UK and EU data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Object to the processing of your data
- To exercise these rights, please contact us at:
Email: contact@roundwoodyurts.co.uk

‍6. Data Retention
‍We will retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce agreements.

‍7. Security
‍We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Roundwood OS
We use Roundwood OS, our internal business management system, to organise customer enquiries, contacts, quotations and projects. When you communicate with us through email, Facebook Messenger or Instagram, we may import and store your name or username, account identifiers, message content, dates and attachment information. This helps our authorised team view previous conversations and manage your enquiry. Roundwood OS uses Supabase for database services and Vercel for application hosting. Access to customer communications is restricted to authorised team members. We retain this information only for as long as necessary for the purposes described in this policy.

‍9. Changes to This Policy
‍We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

‍10. Contact Us
‍If you have any questions or concerns about your privacy, please contact us:
Email: contact@roundwoodyurts.co.uk